Why Business Improvement?

I am always fascinated to find out why a company should choose to conduct a business improvement project. Of course, there are many different factors, ranging from the need to win new contracts, to just making life at work easier.

I have been conducting some research for myself recently, speaking to current and past clients, and asking them to summarise what is was that triggered the need to engage in improvement activity.

If you follow me on Twitter (@AlistairManning) you will be able to see the results using the hashtag #myclientsays

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