What is a Management System?

I get asked this question almost every week, so this may be of interest to you if you are considering a management system or even certification to a management system standard.

A management system is the way in which an organisation manages the inter-related (connected) parts of its business to achieve its objectives. These objectives can relate to several different topics, including business performance, product or service quality, operational efficiency, environmental performance, health and safety in the workplace and many more.

A management system is a collection of documents that explain how things get done.

The level of complexity of the system will depend on each organisation’s specific context. For some organisations, especially smaller ones, it may simply mean having strong leadership from the business owner, providing a clear definition of what is expected from each individual employee and how they contribute to the organisation’s overall objectives, without the need for extensive documentation. More complex businesses operating, for example, in highly regulated sectors, may need extensive documentation and controls to fulfil their legal obligations and meet their organisational objectives.


What can management systems do for you?

Research shows that businesses that adopt management systems frameworks experience:

  • 75% experienced improved customer service
  • 77% boosted their performance
  • 74% acquired new customers and retained existing clients
  • 44% achieved cost savings

Management system standards such as ISO 9001 help orgainsations to manage quality throughout the company to meet the needs of customers and other interested parties.

Certification to management system standards is not mandatory, but may provide certain benefits. Every business has three basic challenges that threaten their success:

  • Comply with customer requirements and government regulations and standards
  • Protect the organisation through embedding quality and instituting best practices
  • Grow the organisation, extending the customer reach and satisfaction, thereby increasing revenue

Management systems allow organisations to meet these challenges by instilling best practices and validating, through certification, that they are properly established in the company.

If you feel you might benefit from the implementation of a management system but need more information or guidance, just get in touch here.


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