Top 10 Reasons Why Your Business Needs ISO 9001 Certification

ISO 9001 may be the world’s most popular ISO standard, with over one million certificates issued around the world, but I still meet many people who aren’t sure of its benefits.

My Top 10 list gives an simple overview of why any company, no matter of size, sector or industry, needs to be certified to ISO 9001.

  1. It increases chances of winning public sector tenders.For many years now, both central and local government have stipulated quality management systems in their tenders. ISO 9001 is an internationally recognised standard, with certification ensuring organisations meet a high level of quality. By asking for ISO 9001 from contractors, the public sector can prove it is spending tax payers money wisely, whilst not having to waste time checking an organisation’s credentials. With ISO 9001 certification from an accredited body, the certificate does the talking! This how ISO 9001 provides assurance in your capabilities and expertise. With ISO 9001 being revered within government then, it is no surprise that almost all tender winners are certified. Many of my clients have told me that, without ISO 9001, they simply wouldn’t have won the work.
  2. It increases chances of winning private sector contracts. It’s not only the public sector that deems ISO 9001 important. As major organisations realised the benefits of ISO 9001, they started to demand it of their suppliers too. By making ISO 9001 a requirement throughout the supply chain, it ensures quality is at a consistent high level, reducing risk.
  3. It helps your organisation meet legal and regulatory requirements. Depending on your industry, there can be many legal and regulatory requirements that you must conform to, and you can be forgiven for not being aware of them all. Going through ISO 9001 implementation ensures you meet all current legislation, saving any potential embarrassment.
  4. It can lower insurance premiums. Ensuring you meet legislation of course lowers your risk. Many of my clients have found that their insurance premiums are therefore reduced when they have ISO 9001, partly thanks to the additional aspect of having third party verification.
  5. It improves customer satisfaction. An integral aspect of ISO 9001 is customer satisfaction. It focuses on the customer instead of purely business goals by gaining feedback and then analysing it. The standard will help improve quality of service, adopting a ‘right first time’ attitude. The message ISO 9001 certification sends out to customers is an important one too. An independent verification of your quality management system demonstrates your commitment to quality, customer service and continuous improvement.
  6. Improved operational efficiency. Over the years, organisations can build up a variety of processes and ways of doing things. ISO 9001 encourages well defined and documented process and procedures in order to improve the consistency of your organisation’s output, replacing any current practices that are obsolete or inefficient. By having procedures in place for when problems occur, correct action is then taken. Over time, this efficiency of process leads to fewer mistakes, and those that do occur, are caught earlier.
  7. It reduces re-work. Greater efficiency means fewer errors, which means less re-work,  scrap and rejections (I’m not just talking about manufacturing here). You may find you already had processes in place for many business functions, but ISO 9001 helps improve or eradicate obsolete processes that are counter-productive. The standard introduces better process control and  flow, improves documentation of processes, and creates awareness of quality amongst employees.
  8.  It increases profit margins. ISO 9001 isn’t just financially beneficial through winning contracts. With improved management processes, the greater efficiency gained from implementing ISO 9001 can lead to an improvement to the bottom line. With improved processes leading to less overall work, this ultimately results in a cost saving when delivering your product/service. Cost savings can also be had due to less mistakes being made. Errors that do happen can be caught earlier, taking less time and money to fix.
  9. It can increase employee motivation and participation. It is fair to say, that with proper processes in place, staff will feel more at ease with their job roles, leading to greater job satisfaction and motivation, especially when they are made aware of how quality and overall success depends on them. Of course, achieving certification to an internationally recognised quality management standard is something to be proud of, so becoming certified should be celebrated! Including your staff throughout the process is key to getting both buy-in and motivation.
  10. It promotes continual improvement. A fundamental part of all ISO management standards is continual improvement, challenging you to strive to make improvements year on year. By doing so, the benefits mentioned above are further felt.

My clients are enjoying all of these benefits. Are you?

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