19/02/18 • Written in Governance

Better Communication

Someone once told me that 70% of problems in organisation are caused by poor communication. That may be a little…

16/10/17 • Written in ISO 9001

Better Communication

ISO 9001: 2015 requires that “the organization shall determine the internal and external communications relevant to the quality management system.”…

20/04/15 • Written in News

ISO 9001: 2015 – Communication

No more, ‘I wasn’t aware of that’!! Clause 7.3 ‘Awareness’ is now a clause in its own right: people working…

08/03/12 • Written in News

Jargon

There’s a time and a place for everything. Jargon, as I’m sure you know, is both loved and hated. We…