28/08/18 • Written in Process Management

Do You Really Understand Your Business Processes?

The concept of process can be a difficult one to master. I’m never surprised by people asking me, ‘is this…

05/04/17 • Written in Governance

The Role of a Process Owner

Before we discuss what a process owner is, let’s re-cap on what a process is. I apologise in advance for…

26/04/16 • Written in Process Management

Process Management 101

Are you confused about what a process is and isn’t? This week my client struggled with the concept of managing…

15/10/14 • Written in News

How to Document a Business Process

If you have never documented a process before, it can be quite daunting. However, it really isn’t (or shouldn’t!) be…

02/07/14 • Written in News

My Guide to Business Process Management

Business Process Management (BPM) is a management methodology, used to define how an organisation will achieve efficient, effective and sustainable…