My coaching service enables quality managers to develop their skills to improve their quality management system processes and provide more effective feedback to top management.
Our sessions will provide the knowledge and skills required to maintain and continually improve an organisation’s quality obligations and management system. ISO 9001 will play a major part in the coaching, but the key value here is ‘future-proofing’ the quality management role.
As a Chartered Quality Professional with 13 years experience in quality improvement consultancy, I would like to pass on my skills, knowledge and experiences to Quality Managers so that they can add immediate value and are prepared for the challenges ahead.
Understand the roles and responsibilities of a ‘quality manager’.
Get a better understanding of the requirements of a quality management system
Gain the skills for more effective communication of ‘quality’ issues with top management and colleagues
Learn methods and techniques to establish and implement a quality management system
Get a better understanding of the required knowledge and skill to fulfil the role, and identify any knowledge and skill gaps to fill.
Requirements of a quality management system (based on ISO 9001 requirements)
Importance and benefits of taking a process approach to quality management, including process interaction and performance measurement
Effective approaches to establishing, implementing and maintaining a documented quality management system
Defining the context of the organisation, policy and objectives
Approaches to monitoring customer satisfaction and defining the VOC (voice of the customer)
Management of the internal audit process and development and implementation of an effective, risk-based audit programme
Approaches to identification and reporting of nonconformities
Ensuring effective corrective actions to help prevent recurrence of nonconformities
Ensuring effective risk management
Approaches to effective analysis of data ( including trend analysis and root cause analysis)
Requirements for the management review process, various approaches to holding a review, and the role of the quality manager
The external assessment of the QMS, role of external auditors, and effective communication and relationship with the external auditor/s
Approaches to continual improvement (discussion of various approaches and good practice)
Challenges for quality managers and solutions for managing these challenges