This depends on a number of factors such as:
Quality is really everyone’s business, so therefore it should be built into the processes of the organisation. Top management should ensure that quality cascades down every level of the company, so that everyone understands their role in meeting customer requirements.
However, a Quality Manager may be required where:
In an ideal world, there wouldn’t be a need to appoint a Quality Manager. But for now, if a single point of contact is required, then there is good value to be obtained from it. The QM should manage (not do) a number of tasks, including:
A Quality Manager is a senior role, essentially Director-level, who manages, co-ordinates and oversees all activities of the business that ensures it meets:
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