ISO 900: 2015 – Objectives and Measures

In the new version of the standard, the requirements around quality objectives have been made more detailed. They need to be consistent with the quality policy, measurable (if practicable), monitored, communicated, and updated as appropriate. They also have to be established at relevant functions and levels.

Objectives should include plans on how to achieve them as well as how the results will be evaluated. This means that your objectives need to be given some real thought and ensure they are planned rather than just reported.

The organisation must determine who will be responsible for the delivery of the objectives, resources required, what needs to be done and by when. So remember that when establishing quality objectives you need to demonstrate how you plan to achieve them.

And remember that the objectives (results to be achieved) – can be technical, strategic or operational.

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