The concept of process can be a difficult one to master. I’m never surprised by people asking me, ‘is this a process or a procedure’?, because it really is difficult for some people to grasp.
Whether its a Quality Manager, member of top management or a H&S Professional, – I get asked at least once a week to help them gain a better understanding of how to recognise a process, how to document a process, and what a procedure is.
Let’s be clear – a process is a set of inter-related activities that transform inputs into outputs. Processes cross departments; they don’t operate in silos. As such, they have several ‘contributors’. Examples of processes are:
Business process are measurable and allow an organisation to monitor and measure performance.
Procedures, on the other hand, provide step by step instruction on how to perform a single activity. Procedures support processes and are required when:
ISO management system standards require an organisation to create a ‘process-based’ management system, because processes can be managed.
If you need further guidance, you may want to consider a new training session that I am running – Understanding Business Processes. This 1-day session provides clarification regarding:
For more information, click here.
You might also find other articles I have written around process management, which can all be found here.