28/08/18 • Written in Process Management

Do You Really Understand Your Business Processes?

The concept of process can be a difficult one to master. I’m never surprised by people asking me, ‘is this…

19/02/18 • Written in Governance

Better Communication

Someone once told me that 70% of problems in organisation are caused by poor communication. That may be a little…

05/04/17 • Written in Governance

The Role of a Process Owner

Before we discuss what a process owner is, let’s re-cap on what a process is. I apologise in advance for…

20/05/16 • Written in Process Management

Understanding a Process

I have spent a lot of time recently helping organisations to understand their own processes. Each client had their own…

26/04/16 • Written in Process Management

Process Management 101

Are you confused about what a process is and isn’t? This week my client struggled with the concept of managing…

02/11/15 • Written in Process Management

Process Definition – a testimonial

I was lucky enough to be speaking to a past client recently regarding a project we worked on together not…

29/10/15 • Written in Governance

A Manual for your Business

Do you ever stop and think about how things are done in your business? Do you ever think why they…