08/07/20 • Written in Governance

Moving Forward

I have had several interesting conversations this week regarding getting back to some kind of normal, and what the priorities…

13/03/20 • Written in Leadership

Quality Coaching

If you feel that you would benefit from structured and tailored 1 to 1 coaching (job-related) and mentoring (career/personal-related) support,…

07/02/20 • Written in Leadership

Quality Coaching Announcement

I have just 1 place left for my coaching program, aimed specifically at new Quality Managers, in any industry and…

31/01/20 • Written in ISO 9001

Week in Review – Planning of Changes

This week, I wanted to mention a requirement of ISO 9001: 2015 that seems to be either completely missed by…

24/01/20 • Written in Leadership

Week in Review

I have spent the majority of this last week in London performing 3rd party certification audits in the digital and…

18/09/19 • Written in Auditing

Considering 3rd Party Certification?

If you are thinking about certification to an ISO standard such as ISO 9001 but haven’t taken the plunge yet,…

14/03/18 • Written in Governance

Identifying Internal Issues for ISO9001

An organisation must determine the external issues and internal issues that are relevant to its purpose and strategic direction, as…

09/11/17 • Written in Governance

Organisational Governance

Current levels of trust in businesses and the government are low. We don’t need to go far back in history…

26/10/17 • Written in Leadership

Quality Leadership

As World Quality Day 2017 approaches (more info here), you may be aware that this year’s theme is leadership. So,…

16/10/17 • Written in ISO 9001

Better Communication

ISO 9001: 2015 requires that “the organization shall determine the internal and external communications relevant to the quality management system.”…