16/10/17 • Written in ISO 9001

Better Communication

ISO 9001: 2015 requires that “the organization shall determine the internal and external communications relevant to the quality management system.”…

02/10/17 • Written in Leadership

World Quality Day 2017

World Quality Day is an annual recognition of quality. It is an opportunity to celebrate the achievements of individuals, teams…

20/09/17 • Written in Governance

Applying Risk-based Thinking

ISO 9001:2015 now promotes risk-based thinking in quality management systems, but many organisations aren’t sure what that means or how…

16/05/17 • Written in Governance

What is a Management System?

I get asked this question almost every week, so this may be of interest to you if you are considering…

10/04/17 • Written in Governance

Understanding your Mission, Vision, Goals and Objectives

Does your company understand the differences between statements of Vision, Mission, Values, Goals, and Objectives? They can be confusing, so…

05/04/17 • Written in Governance

The Role of a Process Owner

Before we discuss what a process owner is, let’s re-cap on what a process is. I apologise in advance for…

22/03/17 • Written in ISO 9001

Context is Everything!

Many organisations are either struggling to understand this new requirement in ISO 9001: 2015, or are implementing it incorrectly. Context…

06/03/17 • Written in Auditing

ISO 9001:2015 Gap Analysis

Have you been hard at work updating you quality management system to meet ISO 9001: 2015? Do you need to…