Someone once told me that 70% of problems in organisation are caused by poor communication.
That may be a little high, but how often have you heard someone say:
Communication is vital to the effectiveness of business processes. If we aren’t sharing the correct information with the correct people at the correct time, then the process will break down and problems will arise.
I would advise that communication should be built into the process documents within your management system so that it is totally transparent.
To do this, consider the objectives of the process, the contributors and their requirements (handovers), the information created within the process and the documentation generated.
Communication can be easily audited, and it becomes obvious when communication between departments, people and organisations starts to break down.
How do you manage your internal and external communications?
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